Should I make an account to do shopping?
No, it’s not important to create an account to shop with us. However, if you do, it will lead to an easier checkout process and save details for future orders.
How to place an order?
Begin with browsing our products. Add your favorite items to the shopping cart and proceed to checkout. Fill in your details and confirm the order to enjoy the amazing and stylish clothing.
How to know if I have confirmed my order?
Once you complete the process of order placement, we will send you a confirmation email. If you don't receive it within 15 minutes, please check your junk folder. If you still haven’t received it, contact us.
Can I cancel or change my order after placing it?
Yes, you can cancel your order within 24 hours. For more information about cancellation, check out our cancellation policy.
Can I track my order?
Yes, once your order has been dispatched, we will send you a tracking link via email. With the link, you can easily track the progress of your shipment.
What should I do if there is a missing item in my order?
It's a rare case, but still, if it happens, do not worry! If anything is missing from your received order, we will fully cooperate with you. Contact our customer service immediately with your order number, and we will resolve it either by sending the missing item or refunding it to your account.
Do you ship internationally?
Yes, Madame Clothing offers worldwide shipping. Shipping costs and timelines will be calculated at checkout based on your location. For more information, check out our Shipping Policy.
How long will my order take to arrive?
Orders are typically shipped between 8-10 business days. Delays may occur due to unforeseen circumstances like bad weather.
What if I do not receive my order within the specified time?
If you do not receive your order after 14 days, contact us with the order number, and we will make adjustments.
What if I received a faulty or damaged product?
If the product is damaged or faulty, we will send you a replacement or refund it. What you need to do is please notify us as soon as possible and provide photographic evidence.
Do you offer refunds?
Refunds are available if the item received does not match the original order description or is out of stock. Refunds are processed to the original payment method and you will receive in just 7 working days.
What if I dislike the item and want to exchange it?
Yes, in this case, you will initiate the return and exchange request within 24-48 hours. Pay the shipping cost and send the item within 7 days to the return address with proper identification.
Is my personal information secure?
Yes, your personal information is kept secure and confidential. We implement strict security measures to protect your data.
What is your payment method?
We accept payments via debit/credit cards, and some payment gateways may also be available based on your location.
What should I do if I’m charged but my order is cancelled?
If your order is cancelled due to security measures, your payment will not be captured. Otherwise, it would be refunded to the original payment method.
