At Madame Clothing, we want you to be completely satisfied with your purchase. Although we do our best to deliver you high-quality items, sometimes things don’t go as planned. That’s why we have formed some return and exchange policies to ensure transparency and a smooth shopping experience. Check the list below:
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To initiate a return and exchange process, reach us via email as soon as possible.
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Return the item within 7 days after approval.
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Returns are accepted only if the item is wrong in size, defective, damaged, or not as described.
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If the item is defective or damaged, keep clear pictures of the issue before starting the return process.
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In case of disliking an item, the customer is responsible for return shipping costs and must return it within 7 days.
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If the return is not due to a fault on our part, shipping charges will be deducted from the refund amount.
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Items must be in original, unused condition, with tags attached, and in original packaging.
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Exchanges are available, but size and color availability are not guaranteed. If unavailable, store credit will be issued.
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Returns must be clearly marked with the correct return address and include identification.
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Retain tracking numbers for returns, and consider insurance for undelivered packages (not liable for undelivered returns).
Refund Policy
Our refund policy is also straightforward. A refund can only be issued under the following circumstances.
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If the item you receive does not match the original description of the product.
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If the delivered item is different from the purchased one.
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If the replacement for the item is unavailable.
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If the shipment is delayed due to natural disasters or political reasons and the customer does not need it anymore.
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If the item is canceled due to being out of stock.
What’s our process to refund for the item?
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Refunds are processed to the original payment method (debit/credit card or account).
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Our refund process takes only 7 working days.
General Terms
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Customers are responsible for return shipping if the entire order is returned.
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Minor size differences (+/- 1”) and color differences due to photography settings are not considered faults.
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Changes in order (size, item, additions/removals) can only be made before dispatch.
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Final sale items and custom orders cannot be returned.
Generate Return/Exchange Request:
To request a return via email, make sure you mention these details:
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Order Number
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Name
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Address
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Contact Details
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Reason for Return/Exchange
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Clear instructions for refund or exchange.
